gift voucher terms & conditions
Congratulations on receiving a MARIELLA skin gift voucher! Someone loves you and wants you to pamper up!
Your gift voucher can be used to purchase any of our gorgeous Australian made skincare and candle items in our online store.
Below you will find the terms and conditions of the gift voucher.
If you have any questions or need some helpful information about your gift voucher, we have created an extensive FAQ list just for you. Go to FAQ.
To check your gift voucher balance click here.
If you have any questions or are experiencing any problems using the gift voucher codes, please contact us so that we can troubleshoot this for you.
- The gift voucher can only be redeemed on products within the MARIELLA skin range.
- The gift voucher is valid for 365 days from the date of purchase and will expire at 11.59pm on the expiry date listed (in your local time).
- Your gift voucher is not redeemable for cash.
- There are no refunds on amounts that have not been used before the gift voucher code expired.
- The gift voucher holder is responsible for ensuring the gift card is used before the expiry date and understands that no reminders are sent about the gift card expiring.
- The gift voucher can be used as many times as you wish whilst it is still valid.
- The gift voucher can be used to cover the cost of shipping if it is valid.
- A smaller amount remaining on a gift voucher can be used as partial payment towards an online purchase if the difference is processed first using an accepted payment method.
- Once the gift voucher has reached a zero balance, it is no longer valid for use.
- An extension on a gift voucher expiration date may be granted in extraordinary cases and is at the discretion of MARIELLA skin. An admin fee may be applicable to process this request.
- If your gift card voucher has been lost/stolen/compromised, please contact us immediately and we will re-issue a new code. The new code will have the same value remaining on the card at the time of request and expiration date will be as per the original purchase. An admin fee may be applicable to process this request.
- The gift voucher cannot be applied retrospectively to any previous finalised orders. (i.e. fully paid orders cannot be refunded and replaced with the gift voucher).
Please contact us at firstname.lastname@example.org before the expiry date if you are experiencing any problems using the gift voucher. We’d be more than happy to help.