returns & refunds policy
Refunds and Returns
- If you have received damaged or faulty Goods, we will refund you the price paid for the Goods or exchange the Goods.
- We can only issue you a refund if you have your receipt or Shipping Confirmation. If you do not have your receipt or Shipping Confirmation then we will exchange the faulty or damaged Goods.
- You can make a return via Post. If you wish to make a return via Post, please email us with order number, pictures and contact details to arrange. You will need to post the Goods to the sender address along with your order number. If you make a return via post, you agree to package the Goods appropriately to avoid damage during transit.
- We will use all reasonable endeavours to process your return or refund within 5-7 Business Days. However, Mariella Skin does not warrant guarantee or represent that refunds or returns will be processed within any specific time frame.
- Once we have received your returned Goods, we will assess the defect or fault. If we consider the Goods to be defective or faulty, then we will contact you to arrange a refund or exchange.
- Refunds will be processed by the payment method used, and you can make your return in accordance with clause 11(a) regardless of the payment method used to purchase the Goods. Once we have processed your refund, you should receive the funds into your account within 3 to 5 Business Days (however such period will depend on your bank or institution and is not within the control of Mariella Skin). For refunds for Goods paid for using Afterpay or Zip, please visit the Afterpay or Zip Website and the Afterpay or Zip (as applicable) terms and conditions apply.
- If you wish to exchange the Goods, we will send to you a replacement. Delivery Charges will not be payable by you for delivery of the replacement Goods to your Delivery Address.
- Please select the Goods you wish to order carefully, as we do not offer refunds or exchanges if you change your mind about the Goods you have purchased or make an incorrect purchase.